Optimal Health · Website Policy
Privacy Policy
This policy explains how personal information may be handled when you visit the Optimal Health website or contact the team through the site.
Please read this page together with any specific notice shown when you use a form, program or service.
Overview
This Privacy Policy explains how information may be collected, used, stored and shared when you visit the Optimal Health website or contact us through website features.
Information We May Collect
Depending on how you use the website, we may receive contact information such as your name, phone number and email address; information included in your enquiry; technical information generated by hosting, security or analytics tools; and health-related information that you voluntarily provide for a relevant enquiry.
How We May Use Information
Information may be used to respond to enquiries, provide requested program or health-literacy information, communicate about a consultation or follow-up, operate and secure the website, keep appropriate records, meet legal obligations and prevent misuse or fraud.
Health & Sensitive Information
Health information can be sensitive. Please do not send detailed medical records, emergency information, passwords, financial credentials or other highly sensitive information through a general website contact form unless a specific secure process is provided.
Cookies & Similar Technologies
The website or services used to host, secure or measure website performance may use cookies or similar technologies. These may help remember preferences, support security, understand website usage or improve performance. Where legally required, cookie choices should be presented through an appropriate consent mechanism.
When Information May Be Shared
Information may be shared only where reasonably necessary, such as with service providers supporting website hosting, communications or technical services; with relevant professionals involved in responding to your request; or where disclosure is required by law. Personal information is not sold as a business model.
Third-Party Websites & Services
Our website may contain links to external websites, media platforms or services. Their privacy practices are controlled by those third parties, not by Optimal Health. Please review their privacy notices before providing personal information.
Data Retention
Personal information should be kept only for as long as reasonably necessary for the purpose for which it was collected, including responding to requests, maintaining appropriate records, resolving issues and meeting legal obligations.
Security
We use reasonable organisational and technical measures appropriate to the website and information involved. However, no internet transmission or storage method can be guaranteed to be completely secure.
Your Choices & Privacy Rights
Depending on applicable law and the circumstances, you may have rights relating to access, correction, updating, deletion, withdrawal of consent, objection or restriction of certain uses of your personal information. Contact us to make a privacy request.
Children's Privacy
The website contains health-literacy information relevant to families and children, but general website forms should be completed by an adult where personal information about a child is involved. Parents or guardians should avoid sharing unnecessary sensitive information about a child through an ordinary contact form.
Changes to This Privacy Policy
We may update this Privacy Policy as the website, our practices or legal requirements change. Any revised version will be posted on this page with an updated date.
Contact Us
If you have questions about privacy or want to make a request concerning your personal information, contact Optimal Health using the details shown below.
Get in touch
Questions about this policy?
Contact the Optimal Health team using the contact details published on the website.